FAQs

 

1. Do you offer wholesale prices?

Yes we offer wholesale FOB Mexico, you can request by sending us an email at hello@solanoexp.com for more information.

2. Do you offer wedding customize dresses?

Yes, we usually need about 45 days in advance to take measurements and allow time to embroidery the dresses, we offer 100% handmade this is not machine embroidery.

 

 How much is the shipping cost?

We offer two options for domestic shipping:  UPS Ground, UPS Standard 2-day.  Please allow 24 hours for orders to be processed. 

For ground shipments, please allow 2 to 8 business days for arrival. Orders placed after 2 PM eastern time  will go out the following day.

 We are unable to ship to P.O. Boxes.

International packages ship with a flat fee of $55 and are sent via DHL.  International shipments may be subject to additional customs, duties, and fees, which are the full responsibility of the recipient.  

If you have any questions about your order, please email hello@solanoexp.com and we’d be happy to assist you.

 

Returns

We want you to love solanoexp art crafts, so if, for whatever reason, you are not fully satisfied with your garment, please feel free to return it or exchange it. We will accept returns for unworn items in new condition within 30 days of purchase.  Please note that ceramics, pottery, home decor accessories, toys and jewelry are final sale. We reserve the right to reject a return if we believe the item has been worn. Note that we do not accept returns on international orders. We are so grateful for your support of our brand and mission and want to do our best to take care of our customers. 

If your purchase was made in the Instagram app, please return to the app to start your return process.